Pitfalls to Avoid in Dealing with Difficult People

While spiced with humorous stories and illustartsions, the programs’ power is its hard-hitting practical steps. It is down-to-earth and provides usual techniques.

Participants will learn:
  • 5 characteristics of difficult people
  • 4 pitfalls to avoid with difficult people
  • 5 keys to use with difficult people
  • You are entitled to respect and dignity
  • Contents of Training Package

    One hour VHS video cassette or DVD with audio cassette soundtrack of the VHS/DVD tape
    Facilitator’s 30 page notebook, with suggestions for various types of presentations
    12 reproducible exercises

    Video Length 60 min.

    Watch a 2 minute sample below.

    Pitfalls to Avoid in Dealing with Difficult People DVD $245.00






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    Please note that DVDs are non-returnable and non-refundable.